Shipping Returns and Warranty
At NewPaintballGear.com(NPG) we take our business and customers very seriously. We will do our best to process your order in a timely and efficient manner. We work Hard to provide you with prompt order information. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact shipper immediately.If damage is internal,contact NPG and We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.
We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. Restricted items will be shipped Adult Signature Required.
Shipping Information
Order Processing and Shipping time begins after the order verification process has been completed.
If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products. A flat Thirty-five percent (35%) restocking fee will be charged.
All orders shipping to Hawaii or Alaska are shipped UPS 2-Day Air. Due to U.S. federal law, we cannot ship CO2 to Hawaii or Alaska.
Delivery Time and Tracking Information
If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing CO2 MUST be shipped by ground since CO2 cannot be shipped by air.
If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days.
Money Orders are treated as cash and are processed without delay.
NPG cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed, we have no control over its delivery. However, we insure every package that we send out.
If you have a time-based shipping need, you must call and request this in advance. NewPaintballGear.com will then issue you a confirmation number and we will do our best to meet your time-line.
All UPS shipments will receive a live tracking number.
Only USPS Express Mail shipment will receive a live tracking number.
Calculate Shipping Cost
Your shipping cost depends upon the options you choose.
Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. $5.00 is added to every order for packaging materials and labor.
Backorder Policy
Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
All backorder items will be shipped using ground service unless other arrangements are made.
Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
If you have received a partial shipment and do not want the backordered item(s) please call us immediately at 251-679-6841
Order Verification
Processing of an order will take between 24 and 48 hours during regular business days, 08:00 AM to 3:00 PM central Standard Time, Monday through Friday. Shipping time is calculated after order processing and verification is complete.
Because of the nature of the products that NewPaintballGear.com supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
Ship to and bill to addresses do not match.
Cardholder name and ship to name do not match.
No immediate response or verification from e-mail or telephone numbers supplied by you.
Declined or rejected credit card due to failed address verification
Declined or rejected credit card due to insufficient funds.
Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.
Order verification protects our CUSTOMERS from FRAUD. So, please be patient.
Return Policy
Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
Contact us immediately if you have any concerns or questions about your shipment and we will do our best to hadle the situation, Thank you.
NOTICE! All Warranty and return information is shipped with your package. Please try to contact the sender/manufacterer for returns or issues.
All returned merchandise must be UNUSED, in NEW condition and in it’s original packaging.
Incomplete returns will be subject to additional return charges
Returns will not be accepted after 30 days.
Special orders are not returnable.
Paintballs may not be returned.
Shipping charges are not refundable.
Customer assumes responsibility for any shipping charges on returns.
NOTE: Defective Merchandise: If there is a manufacturer’s defect with your product, then please contact the manufacturer.
For more information or If you have any questions, please call 251-679-6841
Prepaid shipping is required for all returning products.
We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.
Refunds on Returns
After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
If the items do not meet those conditions, they will be returned to you at your expense.
If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
Please allow a week for the refund to appear on your credit card.
We will not refund you for items damaged in shipping due to your incorrect packaging.
Warranty
All markers and products are warranty by the manufacture, please contact the manufacture for specific details
NPG will cover standard/ground shipping charges both ways for item(s) with defective issues within 7 days from the date customer receives their order. Any defects discovered within 8-30 days from the date received, the customer will be responsible for covering charges sending the item(s) to NPG for exchange and NPG will cover standard/ground shipping charges for the exchange/repair item(s) to be sent back to the customer.
Any defects discovered after 30 days from date customer receives their order, customer will be responsible for shipping charges both ways.
